Last Updated: July 29, 2026

Order Star Internet is operated by DigiQuest Consulting, LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit orderstarinternet.org, contact us, submit an online form, call us, or use our services.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• Name
• Email address
• Telephone number
• Service or installation address
• Internet service preferences
• Information included in messages, inquiries, or support requests
• Order and appointment information
• Communications between you and our representatives

Please do not submit Social Security numbers, banking information, payment card information, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• General geographic information
• Website interactions
• Cookie and analytics information

2. How We Use Your Information

We may use your information to:

• Respond to your questions and requests
• Check service availability at your address
• Provide information about internet plans, pricing, equipment, and installation
• Connect you with participating internet or telecommunications providers
• Assist with orders, appointments, and service inquiries
• Communicate with you by telephone, email, or text message
• Operate and improve our website and customer service
• Analyze website traffic and marketing performance
• Prevent fraud, misuse, and security threats
• Maintain records and comply with legal obligations

3. How We Disclose Information

We may disclose your information to:

• Participating internet and telecommunications providers
• Authorized resellers, fulfillment partners, and service representatives
• Website hosting, customer-management, analytics, call-handling, and communication vendors
• Professional advisers, including attorneys and accountants
• Government agencies or law-enforcement authorities where required by law
• A buyer or successor involved in a merger, acquisition, restructuring, or sale of business assets

When you request information about internet services, we may provide your contact and service-request information to an applicable provider or partner so that your request can be processed.

Depending on applicable law, certain disclosures may be considered a “sale” or “sharing” of personal information. Where legally required, you may request to opt out of those disclosures.

4. Telephone, Email, and Text Communications

We may contact you regarding:

• Your service inquiry
• Plan availability
• Order status
• Installation or appointment information
• Customer-support requests
• Services or promotions that may interest you

Where legally required, marketing calls or text messages will be sent only after you provide appropriate consent through a separate disclosure or opt-in process. Consent to receive marketing communications is not a condition of purchasing a service.

Message and data rates may apply. You may reply STOP to opt out of text messages or use the unsubscribe link included in marketing emails.

Mobile telephone information and text-message opt-in consent will not be provided to unrelated third parties for their independent marketing purposes. Information may be provided to vendors or service providers that help us deliver requested communications or services.

5. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to:

• Operate the website
• Remember user preferences
• Understand how visitors use the website
• Measure website and advertising performance
• Improve our content and services

You may control or disable cookies through your browser settings. Some website features may not function correctly when cookies are disabled.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested assistance
• Maintain business and transaction records
• Resolve complaints or disputes
• Enforce agreements
• Meet legal, regulatory, accounting, and security obligations

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, communication system, or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Request access to your personal information
• Correct inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Opt out of certain sales, targeted advertising, or profiling
• Appeal a decision concerning your privacy request
• Exercise your rights without unlawful discrimination

To submit a privacy request, email info@orderstarinternet.org with the subject line “Privacy Request.”

We may request additional information to verify your identity before processing your request. Certain information may be retained where required or permitted by law.

9. Third-Party Websites and Providers

Our website may contain links to third-party websites or provide information about services offered by independent providers.

Those third parties maintain their own privacy policies and business practices. Order Star Internet and DigiQuest Consulting, LLC are not responsible for the privacy, security, content, or practices of third-party websites or service providers.

10. Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

A parent or legal guardian who believes a child has submitted personal information may contact us to request its deletion.

11. Business Transfers

If DigiQuest Consulting, LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.

Updates will be published on this page with a revised “Last Updated” date. Continued use of the website after an update indicates acknowledgment of the revised policy.

13. Contact Us

For questions, concerns, or privacy requests, contact:

Order Star Internet
Operated by DigiQuest Consulting, LLC

Phone: (855) 855-9653
Email: info@orderstarinternet.org
Website: orderstarinternet.org
Address: 803 Business Pkwy, Richardson, TX, United States